Delivery & FAQs

We aim to dispatch all of our cards on the same day (Monday - Friday) if ordered by 12:30pm (excluding bank holidays) but, on occasions when we are extremely busy, please allow us 1 day for dispatch.

Orders placed on Friday after 12:30pm or on the weekend will be delivered on the following Monday (excluding bank holidays).

For mugs, please allow up to 48 hours (Monday - Thursday) for your orders to be dispatched. In most cases your mug will be dispatched within 24 hours of placing your order (if ordered Sunday - Thursday).

Your items will be dispatched via Royal Mail and delivered with your usual, trusty postman or woman.

UK Delivery

Cards

1st class delivery will arrive the next working day at a cost of £1.50.

2nd class delivery will arrive within 2-3 working days at a cost of £1.

Mugs

1st class delivery will arrive the next working day at a cost of £4.00.

2nd class delivery will arrive within 2-3 working days at a cost of £3.50.

International Delivery

Cards

Standard International delivery will arrive between 3-7 working days at a cost of:

Europe: £2.50

Outside of Europe: £2.70

Mugs

Standard International delivery will arrive between 3-7 working days at a cost of:

Europe: £8.00

Canada: £12.00

US: £17.00

Please bear in mind that delivery times may slightly vary due to the Covid-19 outbreak, as well as adverse weather conditions. You can always keep up to date with any potential disruptions to your delivery by checking the Royal Mail Service page. 

Please note that for international deliveries, the customer will be responsible for any additional payments regarding duties, taxes, and customs clearance fees.

Return & Refunds

It's super important to us that you're happy with your card. If you receive a faulty or damaged card, please contact us within 5 days of receiving your order. You can do so by filling out our contact form, or by dropping us an email at - info@culturecardzstore.com

Please also include pictures of the fault/damages and we'll always aim to be in touch within 24 hours.